24/7 Response Team

Whether you have a large loss water damage emergency or small water damage emergency event, our team will respond quickly, 24/7, to start cleaning up and mitigating the damage.


We Prevent Future Damage

Calloway Cleaning and Restoration can help you dry, clean and restore your home or commercial property’s affected areas and ensure that no further damage will occur.


Certified IIRC Techs

Our IICRC certified technicians will manage the restoration project through to its completion ensuring that there won’t be any potential for mold or mildew to grow. Using testing instruments, we make sure the property is 100% dry when we are completed.

Insurance Claims

Calloway Cleaning and Restoration has years of experience working with insurance companies, insurance agencies, insurance adjusters and risk managers. One of Calloway Cleaning and Restoration’s in-house claims mangers will take the stress and burden of managing your water damage clean up claim off your back so you can continue to enjoy your day-to-day life. The in-house claims manager assigned to your claim will take photographs, document the loss, prepare a scope and estimate, agree on scope and estimate with the insurance company to settle your claim as well as prepare any necessary documentation that the insurance or mortgage company requires to process your insurance claim.

The Drying Process

Air Movement

Air movement helps release moisture bound in a material go from a liquid state to a vapor state into the air to allow the dehumidifier to capture it. It also circulates the dehumidified air around the affected area to speed up evaporation rates.


The dehumidifier captures the water vapor in the air released by the air movers. Inside the dehumidifier are coils that chill the moisture back down, making it hit its dew point temperature and allowing it to turn from a vapor back into a liquid. That liquid then goes to a condensate pump where it pumps the moisture that was once in your wall down your drain.


The temperature in drying is a very key ingredient. The hotter the air is, the more moisture the air can hold, which increases the rate of evaporation out of the material. Because the air can hold more moisture, the material releases moisture into the air at a faster pace and now the dehumidifier can dehumidify more water vapor faster, which shortens the drying time and saves you money.

Restoration vs Reconstruction

Calloway focuses on restoration vs. reconstruction. We use the latest technology when it comes to structural drying such as thermal imaging, heat drying, specialty wall and floor drying systems, desiccants and one-of-a-kind creative drying systems particular to the situation. We are able to save the business and home owners an average of nearly 40% on a clean water loss vs. tear out and reconstruction. When it comes to hardwood floors, the savings can be even greater!

Our Goal

Calloway understands that time is money. Every hour spent cleaning up is an hour of lost revenue, productivity or inconvenience to your home or commercial property. Calloway Cleaning and Restoration has the right water extraction and water damage drying equipment to effectively execute your water damage clean up emergency with a fast recovery time. Our main goal is to get your home or commercial property back together as quick as possible with minimal interruption and minimal construction cost.

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If we didn’t answer all of your questions, feel free to drop us a line anytime.

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Category of Water

Water damage severity and the threat to your home or business is often determined by the category of water. The category  of water may vary depending on how the water damage loss occurred or its source.


Category 1

This first category of water is sanitary water, which poses no major health risks to you or your family. You can drink it, wash with it, or (if it is steaming), you can inhale it safely. Most of the water that comes into your home will be Category 1 until it leaves its source, either a supply line, an appliance or melting snow or rain. Category 1 water is also called “clear or clean water.”


Category 2

This water is definitely contaminated and is unsafe for either contact or consumption by you or your family. Category 2, or “gray water,” is typically “overflow” water from an appliance, toilet, aquarium or waterbed.

Like clear water, gray water will also deteriorate and become foul smelling. This process will take less time to become toxic and should not go unattended for long.


Category 3

This category of water is grossly contaminated and may be highly toxic to you and your family. Called “black water,” it may contain raw sewage, pesticides, heavy metals or toxic organic substances. Unlike the first two categories, black water will have a foul smell and likely contain pathogenic, toxigenic or other harmful agents.


Water Damage Causes

  • Flooded Basement
  • Sewage Back Up
  • Sump Pump Failure
  • Pipe Bursts and Leaks
  • Frozen Pipe
  • Bathtub, Sink and Drain Overflow
  • Supply Line Breaks
  • Sewage Back Up
  • Hose Bib Breaks
  • Water Meter Breaks
  • Sprinkler System Failure
  • Roof Leaks
  • Hot Water Heater Tank Failure
  • HVAC Condensate Line Leak
  • Crawlspace Flooding

Water Damage Drying Services

  • Water Damage Extraction
  • Structural Drying
  • Tear Out and Demolition
  • Mold Removal and Prevention
  • Sewage Back Up Clean Up
  • Crawlspace Drying
  • Wall Drying
  • Ceiling Drying
  • Carpet Drying
  • Hardwood Floor Drying
  • Tile Drying
  • Cabinet Drying
  • Document Drying
  • Specialty Material Drying
  • Contents Drying

Water Damage Drying Equipment

  • Air Movers
  • Dehumidifiers
  • Injecti-dry Floor Drying System
  • Injecti-dry Wall Drying System
  • E-Tes Heat Drying System
  • Negative HEPA Air Scrubbers
  • Truck Mount and Portable Extraction
  • Xtreme Xtractor
  • Thermal Imaging Camera
  • Hydroxyl Machine
  • Ozone Machine
  • PDS Cavity Drying System
  • ULV Fogging
  • Generators(25kw and 12kw)
  • Power Distribution Boxes and Cables

Secondary Water Damage

Secondary water damage can be mold growth and delamination of building materials that weren’t initially affected by the water damage loss. When a structure or its contents are not dried to the necessary specification, secondary water damage can occur. Secondary damage can also occur from only using air movers and no dehumidification process, which displaces moisture into other building materials. Essentially moisture is moved from the material you’re trying to dry into another material, never actually getting read of the moisture – you’re just moving it from one place to another, thus causing secondary water damage.

Class of Water Damage

The class of water damage is determined by the probable rate of evaporation based on the type of materials affected, or wet, in the room or space that was flooded. Determining the class of water is an important first step, and will determine the amount and type of equipment utilized to dry-down the structure.


Class 1

Low end of the scale when it comes to water damage. Minor extraction required and few if any materials affected. Quickest drying time.


Class 2

Middle of the scale. Entire space, or room, flooded with wicking less than 2 feet up walls.


Class 3

High end of the scale. Usually designates water damage from above. Ceiling and walls saturated above the 2 foot level. Heavy extraction required.


Class 4

Unique or specialty drying situations.

What Our Customers Are Saying

Don’t just take it from us, let our customers do the talking!

I have lived in my house for 12 years and I have probably had every carpet cleaner in the tristate in my home to clean. Every single time I have someone who looks like an ex-convict trying to sell me all kinds of extra service and telling me that if I want this done or that done it is going to cost me more. I hate companies who lie about what it’s going to cost and before they even do anything they are telling me it is going to be twice what I was originally told. I called Calloway after I heard them on WLW and their commercial said up front honest pricing. Not only they made my carpets look better than I can remember but I also didn’t get pressured to buy something I didn’t want. Since then I have had them clean my dryer vents and do a few handyman services. I highly recommend Calloway Cleaning and Restoration.

Bryan Walker Jr

If you have ever been lied to or bait & switched you need to call these guys. I had another company out on a coupon I received and even after I said to them I didn’t want anything besides the price on the coupon and they still wouldn’t clean it. I finally threatened to call the police to make these idiots leave my house. I paid $43 per room to have my carpet steam cleaned and deodorized. My wife was incredibly happy which made ME incredibly happy. I hope they are around for a long time. I am done searching for anyone else.

J.D. Anderson

We have had our basement flood several times. We had our basement “waterproofed” and finished in the fall of 2010. In April we flooded again even with our sump pump and back up. Saying I felt devastated is an understatement. I used Calloway because friend of mine recommended them from a flood she had over the winter. They literally handled EVERYTHING. I had read a review online from a single mother who said how comfortable she felt working with them and I completely agree. It took us 3 weeks to get everything back to normal but I couldn’t have asked for more. My kids have their playroom back and I have my sanity back. I cannot express my appreciation enough.

Meredith Logan

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